Privacy, Refund & Shipping Policy — QIBP Publishing
This policy governs purchases made directly through qibp.co.za. It does not apply to trade, distributor, or wholesale accounts, which operate under separate commercial terms.
Privacy — Personal Information Use
In the course of operating this website, QIBP Publishing collects and uses personal information beyond that required for returns, specifically:
- Human verification: When submitting forms on this site, verification checks (such as CAPTCHA) may process technical data (e.g., IP address and browser signals) to confirm you are not an automated system. This data is not used for any other purpose.
- Contact and enquiries: When you contact QIBP Publishing directly (email or contact form), the information you provide is used solely to respond to your enquiry and is not added to any marketing list without your separate consent.
- Email marketing permissions: QIBP Publishing will only send marketing or promotional emails where you have actively opted in. You may withdraw this consent at any time by using the unsubscribe link included in any such email or by contacting admin@qibp.co.za.
- Billing address: Where a purchase is made, your billing address is collected and processed by our payment provider to complete the transaction and meet financial recordkeeping obligations. QIBP Publishing does not store full payment card details.
All personal information collected through this site is processed in accordance with the Protection of Personal Information Act (POPIA), used only for the purpose for which it was collected, and retained only as long as necessary for that purpose. Questions about how your information is handled: admin@qibp.co.za.
Privacy — Returns Processing
Where a return is initiated, QIBP Publishing collects the personal information necessary to process it — including your name, contact details, delivery address, order details, and photographic evidence of any defect. This information is used solely to assess and administer your return and is not shared with third parties beyond those directly required to complete it (such as a courier arranging collection). Information is retained only as long as necessary for this purpose and in line with QIBP Publishing’s obligations under the Protection of Personal Information Act (POPIA).
Questions about how your information is handled: admin@qibp.co.za.
Digital Products
All QIBP Publishing digital titles are sold as final sales. No refunds, exchanges, or returns are offered once a purchase is completed, in line with standard practice for digital goods where content is made available for immediate download once the purchase process is complete.
Each digital purchase permits up to 3 download attempts within 7 days of purchase, enforced automatically by the site.
If a technical fault prevents access to your purchase (unavailable download page, corrupted file, or server error), contact admin@qibp.co.za within the 7-day window, and we will resolve the issue or reissue access at no charge.
Physical Products
Where physical copies are purchased directly through qibp.co.za, the following applies:
- You may cancel your order and request a full refund within 5 business days of receiving your order, in accordance with your rights under the Consumer Protection Act, provided the item is unused and returned in its original condition.
- Outside this period, physical copies may only be returned if defective or damaged on arrival. To initiate a return, contact admin@qibp.co.za within 7 days of delivery. You will be issued a Returns Form to complete, along with photographic evidence of the defect. A return address will be provided directly to you once your claim is reviewed and authorised.
- Approved returns must be sent at the buyer’s cost, unless the item is defective, in which case QIBP Publishing covers return shipping.
- Refunds are processed to the original payment method within a reasonable period once the returned item is received and inspected.
Shipping — Direct Consumer Orders
- Delivery timeframes and courier costs for direct website orders are confirmed at checkout, per order.
- Risk in physical goods passes to the buyer on delivery. Buyers are encouraged to inspect items on arrival.
- QIBP Publishing is not responsible for delays caused by courier services once goods have been dispatched but will assist in tracing lost shipments on request.
Digital and Physical Product Purchase Process / Delivery Process
Where digital or physical copies are purchased directly through qibp.co.za, the following purchase process applies:
Digital Product Purchase Process
- Open the shop window from the menu.
- Choose the desired product.
- Add the product to your basket.
- View your basket.
- Proceed to checkout and complete the required information.
- Place your order, which will direct you to the selected payment gateway or payment service provider to complete payment.
- Once payment is confirmed, you will be directed to a download page where your digital purchase is immediately available and delivered instantly.
- You will receive an automatically issued order confirmation email, featuring your order number, order summary, any comments or notes submitted, confirmation of your billing address, and a short thank-you note.
Physical Product Purchase Process
To be confirmed once physical products are available for direct purchase through this site.
Trade and Wholesale Buyers
Distributors, retail stores, and institutional / education buyers purchasing under a trade account operate under separate returns and overstock terms set out in the QIBP Publishing Trade Pack, available on request to trade contacts only.
Contact
Questions about this policy: admin@qibp.co.za.